FAQs

Warranty & Repair

Please contact our customer service team by phone or email to make a purchase.

Please contact the Hydrus official by phone or email to let us know what the problem is. Hydrus's attentive customer service and professional technical team will provide you with a satisfactory solution.

Hydrus Plus offers a 2-year warranty for the pool cleaner and a 1-year battery warranty.

Troubleshooting

This is a voice alert for turn on, low battery, and the turn-off to charge warning.

1. First ensure that the machine is charged in the off state.

2. Check the charger status light to charge.Please check first if this is one of these two situations. If not, please contact our customer service by phone or email and let our professional technical team help you find the problem and solve it.

Hydrus Roker Plus pool cleaner is suitable for any shape of the pool up to 50m² (538sq.ft) and a water depth of 0.5-3m. It helps you easily clean your pool of leaves, algae, rocks, pollen, soil, etc.

1. The bottom of the machine is stuck in the main, it will be in a semi-suspended state and the wheels can't walk normally. Please adjust the robot and put it underwater to see if it works properly. (This operation is also carried out when encountering other obstacles)

2. Machine power is insufficient, please charge it.3. The filter is clogged, please clean it.

1. Salvage the robot, confirm whether it is out of power, charge it and use it.

2. Check whether the filter is clogged, clean it, and charge it for use.Please check first if this is one of these two situations. If not, please contact our customer service by phone or email and let our professional technical team help you find the problem and solve it.

How to Use

Roker Plus has a waterproof rating of IP68 and can stay in the water for a long time, such as a day, a week, etc.

Roker Plus has an indicator light. When the cleaner battery is low, the indicator light shows red. When the cleaner is in full charge, the light shows green.

The Roker Plus does not have speed adjustment, it normally operates at 40-60 ft/min (12-18 m/min).

It comes with a hook you attach to your brush/leaf pole. It’s very easy to get out and clean.

The Roker Plus can provide up to 75 minutes of work time after a 2.5-hour charge, more than enough to meet your cleaning needs.

It is available in the voltage range of 100-250 VAC, 50/60 Hz